If strong emotions make you prone to silence or extremes: try the following: Redraw your direction A story is created when you add meaning to an action you observe.
#Crucial conversations chapters how to#
*Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler Crucial Conversations: Tools for Talking When Stakes Are High, pgs. This chapter shows how to take control of crucial conversations by learning how to control your emotions. How are you resisting the “Fool’s Choice” in your life? Learning to detect the “Fool’s Choice” and deciding to deal with the complexity of the issue and have healthy dialogue can change your interactions with others. Clarify what you don’t want, add it to what you do want, and ask your brain to start searching for healthy options to bring you to dialogue.Break free of these Fool’s Choices by searching for the and.Watch to see if you’re telling yourself that you must choose between peace and honesty, between winning and losing, and so on.As you consider what you want, notice when you start talking yourself into a Fool’s Choice.The author’s summarize how to resist the “Fool’s Choice” like this… Chapter 1: Recognizing a Crucial Conversation Exercise: Your Crucial Conversations Chapter 2: Dialogue is Powerful Chapter 3: Know Your Heart Chapter 4: Make the Conditions Safe Exercise: Monitoring Yourself Chapter 5: Make the Content Safe Exercise: Finding a Mutual Purpose Exercise: Making Contrasting Statements Chapter 6: Control. They say, “Fortunately, when you refuse the Fool’s Choice––when you require your brain to solve the more complex problem––more often than not, it does just that.”*
The author’s of Crucial Conversations say, “We adore the ease of simply choosing between attacking or hiding––and the fact that we think it makes us look good.”* However, the author’s argue that we should resist this choice and rather deal with the complexity of the situation. Have you ever felt that you only had two options to choose from when faced with a crucial conversation? Naturally, most human beings feel that the only two options are either to attack or hide.
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